WSA launches tutorial video for job seekers

Workforce Solutions Alamo has developed step-by-step tutorial videos to help applicants navigate its online services as part of the agency’s strategy to improve accessibility for job seekers during the COVID-19 pandemic.
Created with the city of San Antonio, the goal of the tutorial videos is to help recently laid-off workers understand what information they need, how to access each service and what to expect when applying, according to the agency. Users are provided information on how to create identities, navigate the unemployment benefits webpage and online application form and a reference to information they are required to submit when filling out online forms.
The videos also show how to use the virtual assistant, “Larry the Chat Bot,” to help answer the most common questions on the unemployment insurance process.
Spanish translations of the unemployment benefits and WorkInTexas.com video tutorials are currently being developed.
WorkInTexas.com is a comprehensive online job search resource and matching system maintained by TWC. It provides recruiting assistance to all Texas employers and support to individuals seeking employment opportunities in the state. Job postings are updated as employment opportunities become available.
Workers recently laid off due to COVID-19 may access the Texas Workforce Commission’s unemployment benefits webpage by visiting ui.texasworkforce.org.
WSA Unemployment Benefits Tutorial Video, https://www.youtube.com/watch?v=–F2zbav2y0
WSA Virtual Assistant Tutorial Video, https://www.youtube.com/watch?v=9gKh8crFEfk
WSA WorkInTexas.com Tutorial Video, https://www.youtube.com/watch?v=pszGs8h5bp8
Additionally, WSA encourages job seekers to access services remotely via telephone and through its website. Job seekers needing to speak with a Workforce Solutions Alamo representative can call (210) 224-HELP (4357).
WSA received over 20,000 calls to its hotline in April, approximately 95 percent of them for help with the process to file unemployment insurance.
Job seekers can also access WSA’s Jobs Now page at workforcesolutionsalamo.org/jobsnow and for other community, job seeker and employer resources at workforcesolutionsalamo.org.